Inkunga na Serivisi

I standard Ibipimo bya serivisi
Ake umukiriya nkikigo, kugirango atange serivise yuzuye, yujuje ubuziranenge kubakiriya, kunyurwa kwabakiriya nicyo gipimo cyonyine cyo gupima ireme rya serivisi.

II ing garanti ya serivise

1.Gushiraho ibigo byihariye - serivisi zabakiriyaishami

Twashyizeho serivisi zihariye, ishami rishinzwe serivisi zabakiriya, rishinzwe kwakira ibyifuzo byabakiriya, gutegura abakozi ba serivisi zabakiriya gukora serivisi bakurikije inzira za serivisi, kugirango abakiriya bahabwe serivisi nziza.

2． Kugenzura serivisi
Mu rwego rwo kwemeza ireme rya serivisi, shiraho inkingi y '“ikirego” ku rubuga, umukiriya ku ishami rishinzwe serivisi z’abakiriya kugenzura imirimo, kugira ngo ishami rishinzwe serivisi ritangire gukora neza.
3． Gutezimbere serivisi
Buri kwezi, buri gihembwe, ibibazo by’ibarurishamibare by’ishami rishinzwe serivisi z’abakiriya muri gahunda ya serivisi, hamwe n’amashami bireba, isesengura, ingamba zo gukosora, ingamba zo gukumira, hagamijwe kwirinda ko ibintu nk'ibyo bitazongera kubaho, kandi bigahora bizamura urwego rwa serivisi.

4．Banza ubaze sisitemu numuntu ushinzwe sisitemu
Umukozi uwo ari we wese w'isosiyete yakiriye telefoni y'abakiriya, atitaye ku nshingano zabo z'akazi, agomba kwitaba vuba, hanyuma ikibazo kikaba ibisobanuro birambuye, ibitekerezo ku ishami rishinzwe serivisi ku bakiriya mu gihe gikwiye, ntukemere ko umukiriya ahamagara inshuro ya kabiri; umuntu wagenwe, hamwe no gukurikirana mugihe, byemeza ibibazo byabakiriya neza birashobora vuba kandi neza kubikemura.

5．Gushiraho igice cyibibazo
Gushiraho no kuvugurura igice cyibibazo, kuvura ibibazo bisanzwe mugikorwa cya serivisi yo gukusanya, kugirango abakiriya igihe icyo aricyo cyose, kandi uhore utezimbere ubushobozi bwo gukemura ibibazo.

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