I、Service standards
Ake the customer as the center, to provide comprehensive, high quality service for the customer, customer satisfaction is the only standard to measure the quality of service.
II、Drick service guarantee
1.The establishment of specialized agencies– the customer service department
We has set up specialized services, customer service department, responsible for accepting the customer service request, arrange customer service personnel to carry out the services in accordance with the service procedures, to ensure that customers receive quality service.
2．Service supervision
In order to guarantee the quality of service, set up a “complaint” column in the website, the customer to customer service department to supervise the work, to ensure that the service execution department continuous improvement work.
3．Service improvement
Monthly, quarterly, statistical problems of customer service department in the service process, together with the relevant departments, analysis, corrective, preventive measures, in order to avoid a similar situation from happening again, and constantly improve the level of service.
4．First ask the system and the person responsible for the system
Any employee of the company received a customer calls, regardless of whether their own work duties, should respond quickly, and then the problem is detailed record, feedback to the customer service department in a timely manner, do not let the customer call second times; designated person, and timely tracking, guaranteed the customer problems effectively can quickly and effectively to solve.
5．The establishment of the FAQ section
Establish and update the FAQ section, the treatment of common problems in the process of collection service, so that customers at any time, and continuously improve the ability to deal with problems.
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Post time: Nov-03-2017
